An interesting piece from the Harvard Program on Negotiation on some online dispute resolution mechanisms that Facebook is working on.
Facebook has created message templates that allow users to explain what they object to about a particular posts. For example, they can select options such as “It’s embarrassing” or “It’s a bad photo of me,” according to CNNMoney. Users are also asked to state how the offensive post makes them feel – such as angry, sad, or afraid – and how strongly they experience the emotions they report.
The Australian Dispute Resolution Research Network 